Volunteer and Outreach Manager

Established in 1983, The Doorways provides lodging and support to patients and families who travel to Richmond for critical medical needs. Those who enter our doors find a healing, emotionally supportive environment where community generosity and compassionate care come together. The Doorways seeks a highly motivated, organized individual with a customer service approach to serve as Volunteer and Outreach Manager. This position will organize and oversee a creative, innovative, and comprehensive volunteer program to support the mission and vision of The Doorways. Working alongside key staff members, this position is responsible for the recruitment, training, and ongoing support and recognition of individual and group volunteers. The position reports directly to the Director of Operations and works closely with the Advancement team.

Key Responsibilities:

  • Develop an annual plan for volunteer opportunities, recruitment, training, and engagement that provides meaningful and rewarding experiences for individual and group volunteers
  • Work closely with the Director of Advancement to identify and cultivate corporate volunteer partnerships
  • Recruit, train, supervise and manage volunteers
  • Manage and update the volunteer calendar and volunteer sign-up platform on our website
  • Work with key staff to identify volunteer needs across the organization and ensure departments are set up for successful volunteer engagement
  • Manage the logistics of the organization’s volunteer-led meal service program, Windex Parties, House Volunteers, and other volunteer groups
  • Manage logistics for organization wide in-kind donations including identifying and promoting needs, inventorying and recording
  • Work with volunteers to host collection drives
  • Assist the Advancement team with special events as needed, manage volunteer recruitment, assignment, and oversight
  • Represent the organization externally for the recruitment of volunteers and to educate, bring awareness through Community Outreach
  • Plan and execute yearly Volunteer Recognition event and appropriate recognition throughout Volunteer Appreciation Month for all organization volunteers
  • Maintain accurate volunteer records in Raiser’s Edge donor database, pull reports and queries to better understand current volunteer and in-kind
  • Manage and execute volunteer engagement plan, including thanking volunteers and creating the quarterly volunteer newsletter
  • Flexible schedule is required including some evening hours and weekends
  • Other duties as assigned


  • Ideal candidate will have a minimum of 3 years of program coordinating and/or project management experience
  • Bachelor’s degree or equivalent combination of education and experience
  • Working knowledge of best practices in volunteer coordination
  • Recruiting, screening and training experience
  • Demonstrated customer service skills
  • Experience with program evaluation and implementation
  • Must possess excellent interpersonal skills with the ability to relate to diverse groups of people
  • Must have strong organizational skills and ability to handle multiple projects at the same time
  • Demonstrated experience working in a collaborative work environment and promoting teamwork
  • Adaptability, flexibility and ability to see change as an opportunity rather than an obstacle

Salary: Competitive based on experience and industry best practices

Benefits: This position is eligible for full benefits including fully paid premiums for Health and Dental Insurance; Paid Time Off; Retirement Savings Plan

How to Apply: Please email cover letter along with salary requirements and resume to careers@thedoorways.org and include Volunteer and Outreach Manager in the subject.