House Rules
In every home — even your own — there are a few rules you would like everyone to follow. It’s the same here at The Doorways. Our policies are meant to keep you and your family safe and provide a pleasant and comfortable healing experience.
A copy of the rules will be provided to each guest at check-in
Section A: General Policies
Use of candles, open flames, and any other form of burning are prohibited in and around the building.
No alcohol, weapons, or illegal drugs are allowed inside The Doorways.
Guests using these in or around the facility will be asked to leave immediately.
Doorways representatives may occasionally take photos or video on premises for mission advancement If you would prefer not to have your photo taken, please notify the photographer.
No pets are allowed. Only registered service animals are permitted to stay at The Doorways.
No smoking is allowed inside the building, or outside your room. This includes e-cigarettes and vaporizers. Smoking is permitted only in the designated area and away from the main entrances. If you are found smoking in a restricted area, you will be asked to leave.
During your stay at The Doorways, all guests and staff must be treated with respect and courtesy.
Section B: Guest and Check-out Policies
Check out time is 12 noon. We ask that you please check out before leaving for the hospital. If you are unable to do this, call the front desk and request a later check out time.
No visitors after 10PM.
Only registered guests are allowed beyond the 1st Floor. Please greet and keep all visitors on the 1st floor. Visiting hours are from 6am-10pm.
Section C: Kitchen Policies
Unlabeled foods, and foods in the walk-in freezer, refrigerator and pantry are available to all!
No taking another guest’s labeled food items — this is a serious violation and will jeopardize your stay at The Doorways. Labels are available throughout the kitchens and at the Front Desk to place on your personal food items that you are storing in the kitchen. We have plenty of snacks in our shared pantry and walk-ins for everyone to enjoy!
Section D: Housekeeping Policies
The Doorways does not provide daily in-room housekeeping services. Please observe the following requirements for your guest room in order to maintain a clean and safe environment for all.
Do not leave open food containers or dirty dishes out when leaving the room. Please utilize the shared refrigerators in the kitchens or the refrigerator in your guestroom to store food. Return dinnerware and silverware to the kitchens after use so they can be properly cleaned.
Report any maintenance issues in a timely manner.
Please note that our Housekeeping Team will enter guestrooms every 7 days to perform a modest weekly cleaning (i.e., empty trash, vacuum, and dust).
Dispose of trash in proper receptacles. Large trash cans are located at the end of the balcony on every floor.
Have a Question?
To contact the Guest Relations Manager, Michael Blumberg, please email or call him at 804.828.6901 ext. 115.
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The generosity of our community is a big part of who we are. Partner with our team to continue making our mission a reality.