Part-Time Front Desk Agent
Established in 1983, The Doorways is a 24/7 hospital hospitality house which provides lodging and support to patients and families who travel to Richmond for critical medical needs. Those who enter our doors find a healing, emotionally supportive environment in a place where community generosity and compassionate care come together.
The Doorways seeks a Part-Time Front Desk Agent with a positive attitude and a strong desire to help people in need, someone who can work well with others.
General Duties and Responsibilities:
- Welcomes and registers Guests
- Handles check-in and check-out activities and prepares reports as requested.
- Acts as a resource for Guests by being able to answer questions and provide assistance, as appropriate
- Consistently provides professional, friendly, and engaging service
- Coordinates any room issues with Housekeeping and Maintenance
- Possesses and maintains thorough knowledge of facility, services, policies, room types, hospital shuttle, and hospital referral process
- Ensures accuracy of information obtained from guests and stored in the Guest Registration System
- Reaches out to arriving and departing guests to confirm referral status
- Addresses and resolves guest requests and issues promptly and professionally
- Receives incoming phone calls
- Maintains accuracy in handling financial transactions
- Ensures proper communication among The Doorways associates, through use of Daily Pass On Logs and email
Required Skills Knowledge and Abilities:
- Has a warm and friendly demeanor and ability to multi-task
- Has a sincere desire to exceed guest expectations
- Excellent problem-solving skills with the ability to follow up with solutions promptly
- Solid relationship-building skills, people-focused, highly organized, and guest-centric
- Must maintain composure and objectivity under pressure. Ability to deal compassionately but firmly with people in stressful situations
Qualifications:
- High School Diploma or GED; Associate degree preferred
- At least 3 years of high-performing customer service experience
- Front Desk experience at hotel or professional office preferred
- Solid computer skills to include core Microsoft Office applications
- Strong mathematical skills
- Reliable transportation
- Must be available weekends and holidays
Salary:
- Part-Time Hourly/ Non-Exempt: $15/hour
- Retirement Savings Plan
- Free on-site parking
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
- In person
To apply:
Please submit a resume and cover letter on the Part-Time Front Desk Agent job listing on Indeed
To be considered for this position, please include the following information in your cover letter or resume:
- Your availability to work evenings, nights, weekends, and holidays.
- Your willingness to work overtime if necessary.
- If you have ever been employed by this organization.
- If you have family members employed by this organization.