Job Summary

We are seeking a highly skilled and self-motivated Front Desk Agent to join our growing organization. In this position, you will play a key role by performing various administrative and clerical tasks. You must be comfortable undertaking a variety of activities in the office including filing, proper cash handling procedures, answering multi-line phone calls, organizing documents, basic bookkeeping, and more. Reliability and a strong work ethic combined with great communication skills are mandatory for this position. The Front Desk Agent acts as the “face of the organization” and is tasked with ensuring the Front Desk runs smoothly and efficiently on each shift. Nights/weekends, 2-3 shifts per week.

Required Skills Knowledge and Abilities

• Has a sincere desire to exceed guest expectations
• Excellent problem-solving skills with the ability to follow up with solutions in a timely manner
• Solid relationship-building skills, people-focused, highly organized, and guest-centric
• Must maintain composure and objectivity under pressure

General Duties and Responsibilities

• Consistently provide professional, friendly, and engaging service
• Possesses and maintains thorough knowledge of the facility, services, policies, room types, hospital shuttle, and hospital referral process
• Ensures accuracy of information obtained from guests and stored in the Guest Registration System
• Reaches out to arriving and departing guests to confirm referral status
• Makes informed decisions regarding occupancy strategy
• Addresses and resolves guest request and issues promptly and professionally
• Receive incoming phone calls
• Complete shift checklists
• Maintain accuracy in handling financial transactions
• Ensure proper communication among The Doorways associates, through use of Daily Pass On Logs and email

Qualifications

• High School Diploma or GED; Associate degree preferred
• At least 3 years of high-performing customer service experience
• Front Desk experience at hotel or professional office preferred
• Solid computer skills to include core Microsoft Office applications
• Strong mathematical skills
• Reliable transportation