Part-Time Front Desk Agent

June 20, 2025

Established in 1983, The Doorways is a 24/7 hospital hospitality house which provides lodging and support to patients and families who travel to Richmond for critical medical needs. Those who enter our doors find a healing, emotionally supportive environment in a place where community generosity and compassionate care come together.

The Doorways seeks a Part-Time Front Desk Agent with a positive attitude and a strong desire to help people in need, someone who can work well with others.

We are seeking a highly skilled and self-motivated part-time Front Desk Agent to work nights and weekends. In this position you will play a key role by welcoming guests and performing various administrative and clerical tasks. You must be comfortable undertaking a variety of activities in the office including filing, proper cash handling procedures, answering multi-lined phone calls, organizing documents, basic bookkeeping, and more. Reliability and strong work ethic combined with great communication skills are mandatory for this position. The Front Desk Agent acts as the “face of the organization” and is tasked with ensuring the Front Desk runs smoothly and efficiently on each shift.

This position is part-time, typically 8 hour shifts with 2-3 shifts on average per week. Regular weekend availability is a requirement for this position. Please provide your availability to work evenings, nights, weekends, and holidays in your resume.

General Duties and Responsibilities:

Welcomes and registers Guests
Handles check-in and check-out activities and prepares reports as requested.
Acts as a resource for Guests by being able to answer questions and provide assistance, as appropriate
Consistently provides professional, friendly, and engaging service
Coordinates any room issues with Housekeeping and Maintenance
Possesses and maintains thorough knowledge of facility, services, policies, room types, hospital shuttle, and hospital referral process
Ensures accuracy of information obtained from guests and stored in the Guest Registration System
Reaches out to arriving and departing guests to confirm referral status
Addresses and resolves guest requests and issues promptly and professionally
Receives incoming phone calls
Maintains accuracy in handling financial transactions
Ensures proper communication among The Doorways associates, through use of Daily Pass On Logs and email

Required Skills Knowledge and Abilities:

Has a warm and friendly demeanor and ability to multi-task
Has a sincere desire to exceed guest expectations
Excellent problem-solving skills with the ability to follow up with solutions promptly
Solid relationship-building skills, people-focused, highly organized, and guest-centric
Must maintain composure and objectivity under pressure. Ability to deal compassionately but firmly with people in stressful situations

Qualifications:

High School Diploma or GED; Associate degree preferred
At least 3 years of high-performing customer service experience
Front Desk experience at hotel or professional office preferred
Solid computer skills to include core Microsoft Office applications
Strong mathematical skills
Reliable transportation
Must be available weekends and holidays

Salary:

Part-Time Hourly/ Non-Exempt: $15/hour
Retirement Savings Plan
Free on-site parking

Schedule:

Day shift
Evening shift
Holidays
Morning shift
Night shift
Overnight shift
Weekends as needed

Work Location:

In person

To apply:

Please submit a resume and cover letter on the Part-Time Front Desk Agent job listing on Indeed

To be considered for this position, please include the following information in your cover letter or resume:

Your availability to work evenings, nights, weekends, and holidays.
Your willingness to work overtime if necessary.
If you have ever been employed by this organization.
If you have family members employed by this organization.